Sessions
Nine short refreshers. Do them in any order; the first three are a good place to start if you're new or returning.
Start here
- 20 min
Safe moving and handling
Posture, slide sheets, standing aids and hoists — and why “no lift” protects residents as much as staff.
- 15 min
Hand hygiene and infection control
The five moments for hand hygiene, putting on and taking off PPE in the right order, and handling linen and waste.
- 25 min
Talking with people living with dementia
Approach from the front, one idea at a time, and responding to the feeling rather than correcting the facts.
Everyday care
- 20 min
Mealtimes and swallowing
Positioning, pacing, texture-modified food and thickened fluids, and the signs that mean stop and get help.
- 15 min
Skin care and pressure areas
Who is at risk, what early damage looks like, and simple repositioning habits that prevent it.
- 20 min
Falls: preventing and responding
Footwear, clutter, lighting and call bells — and what to do, and not do, when you find someone on the floor.
Working well
- 15 min
Notes and handover
Writing what you saw rather than what you guessed, and a simple structure for passing on concerns.
- 20 min
Dignity, choice and privacy
Small things that matter: knocking, asking first, covering up, and respecting “no”.
- 15 min
Looking after yourself
Shift work, sore feet, hard days and grief — and where to find support when the job weighs on you.
At a glance
| Group | Sessions | Total time |
|---|---|---|
| Start here | 3 | 1 hour |
| Everyday care | 3 | 55 minutes |
| Working well | 3 | 50 minutes |